FAQ
Everything you might want to ask.
From how to apply to how the Kids Club works, the answers to what members and future members ask us most.
Applying & membership
How do I apply for membership?
Applications are open through this website. Complete the application form with your contact details, tell us who introduced you, and confirm that you've read and agree to the code of conduct.Do I need to know an existing member to apply?
We'll ask you to name a referrer, a member, a friend of a member, or someone who knows you and can speak to why you'd feel at home here. If no one comes to mind and you'd still like to join, write to us first, we're happy to talk it through.How long does the review take?
Usually a few business days. Every application is carefully reviewed. If we need anything else, we'll write to you.What happens if I'm not approved?
You'll hear from us either way, with courtesy. Sometimes the timing simply isn't right, and today's answer isn't necessarily forever's.Can I visit before applying?
With pleasure. Contact us to arrange a tour, mornings and late afternoons are the calmest times to see the club.
Access & hours
What are the club's hours?
Club des Champions is open 24/7, including the coworking space. Some services, such as the pool, café, Kids Club, and playground, have set hours. Service schedules are available in the app and shared with you during your tour.Can I really come at 3 a.m.?
You can. Club des Champions is open 24/7, with security and a member of the front-desk team on site at all hours.How does check-in work?
Your membership comes with a personal QR code. Present it at the front desk or the entry kiosk, it takes a second, and it keeps your visit history at your fingertips.What if I forget my member card or QR code?
No trouble at all. The front desk can find you by name or phone number in seconds and get you checked in.
Amenities & services
What amenities are included?
Pool, coworking space, fitness center, meeting room, Kids Club, playground, relaxation lounge, café, tennis, and pickleball are all included with your membership.Do I need to reserve amenities?
Some amenities and services require a reservation, while others are available whenever you're at the club. You can reserve eligible amenities through the member app, with availability and schedules shown there.Is Wi-Fi included?
Yes, throughout the club, fast enough for video calls and large files.Is there a dress code?
A light one. Proper swimwear at the pool, athletic wear in the fitness center, smart casual in the café and coworking space. In the relaxation lounge, simple consideration for other members is all we ask.
Payments & pricing
What payment methods do you accept?
Bank transfer, cheque, and cash, all welcome at the front desk. Every payment comes with a receipt sent to your preferred email address.Can I pause my membership?
Yes. You can pause your membership once per membership period for up to 30 days, whether you're traveling or simply need a break. Just let the front desk know.How do renewals work?
We'll email you before your membership ends. You can renew at the front desk, and renewing while you're still active adds to your existing membership rather than restarting it. You never lose a day.
Family & children
How does the Kids Club work? What ages?
The Kids Club welcomes children from a few months old through primary-school age, during set hours published in the app. Drop-off and pick-up are handled at the front desk, and our staff-to-child ratios follow recognized best practices.Is the playground supervised?
The playground is a family space, parents stay responsible for their children there, unlike the Kids Club, which is staffed. Safety guidelines are posted, and the front desk is always within sight.Do you offer family memberships?
Today, each adult holds an individual membership, and children enjoy the club through a parent's. If your family has a particular situation in mind, tell us in your application, we'll find what works.
Guests & events
Can I bring a guest?
Of course. Guest passes are part of your membership; your guest simply signs in at the front desk. And if a guest falls in love with the club, we'd be delighted to receive their application.Can I host an event at the club?
The meeting room can be reserved for small gatherings. For anything larger, write to us, we consider each request individually, always with our members' experience in mind.
Ready to apply?
Tell us who you are and who introduced you. We'll take care of the rest.
